RED Chat · Communication and sales platform

RED Chat is for companies that know: better service means more revenue.

24-hour WhatsApp with AI, CRM with pipeline automations, helpdesk with customer portal, internal chat, video, and telephony — your entire service operation in one panel.

Direct contact with RED's sales team — fast response, no commitment.

RED Chat — panel with integrated WhatsApp, video calling, and telephony
Dozens of operationsrunning on RED Chat every day
Hundreds of thousandsof messages processed on the platform
AI serving 24/7with automatic handoff to a human
Encryption and encrypted backupwith data isolated per client
The problem

Your company's communication is scattered

Three situations that cost you sales every month — and that you probably recognize.

The company's WhatsApp on each salesperson's phone

The history disappears when someone leaves. No one knows what was promised to the client, and no one can audit the service.

Leads going cold without anyone noticing

The contact replied, showed interest — and sat stalled in the pipeline with no next action and no clear owner. By the time someone remembers, they've already bought from a competitor.

Support in one tool, sales in another

The client repeats the story on every channel. The team pays two subscriptions, keeps two records, and neither one tells the whole story.

RED Chat solves all three in the same panel — with your CRM knowing everything.

The platform

Seven blocks, one platform

Each block solves one part of the operation — and they all talk to each other. Jump straight to what matters to you.

WhatsApp Omnichannel

All numbers, the whole team, a single inbox

Your entire WhatsApp operation in one panel: with history, ownership, and reporting.

  • Multiple numbers served in the same panel, with automatic distribution and one-click transfer
  • Official Meta-approved templates — start a conversation even outside the 24-hour window
  • Search by message content: find any conversation in seconds, even at high volume
  • Scheduled messages with their own panel: queue, history, and cancellation in one place
  • Interface in the standard WhatsApp layout — the team starts using it without training
  • Tags, media previews in the list, and real-time reports
RED Chat panel with the WhatsApp inbox and an open conversation
RED Chat copilot generating an AI reply suggestion in the conversation
Service AI + Copilot

AI that serves 24/7 and knows when to step aside

Replies, qualifies, and schedules when the team is busy or off hours. And hands control back the moment a human steps in.

  • Auto-reply that matches your operation's voice: qualifies the lead, answers questions, and schedules
  • Automatic pause when an agent replies — from the panel, the app, or WhatsApp Web
  • Configurable interaction limit: you decide when the conversation escalates to a human
  • Copilot for the agent: reply suggestions and conversation summaries, even with automatic AI turned off
  • Adjustable analysis window per operation — long response cycles keep their context
Sales and CRM

The pipeline works on its own — and alerts you when a deal stalls

Kanban pipeline with stage-based automations and per-salesperson target tracking, integrated with customer service.

  • Pipeline-stage automations: WhatsApp message, task, owner change, tag — with configurable delay
  • "No next action" badge on the kanban: stalled deals show up before the lead goes cold
  • Real-time per-salesperson targets: actuals, goal, and percentage with no separate spreadsheet
  • Daily tasks per salesperson, custom fields on deals, and bulk editing of up to 500 deals
  • Two-way integration with Bitrix24: the conversation appears in the CRM in real time, no webhook or developer required
  • One-click export to XLSX and CSV
RED Chat pipeline with conversion funnel, forecast, and per-salesperson targets
RED Ticket — support ticket panel with SLA, CSAT, checklists, and automations
RED Ticket · Helpdesk

Professional support without adding another tool

Tickets, SLA, satisfaction surveys, and customer portal — on the same base as your WhatsApp service.

  • Ticket creation, drag-and-drop kanban, and reply macros
  • SLA by department and satisfaction survey (CSAT) on closing
  • Quality checklist by category: the ticket only closes once the procedure is complete
  • Customer portal: your client tracks progress without having to call
  • AI copilot: suggests replies, summarizes the history, and classifies the ticket with one click
  • Support automations in a "when this, do that" model — just like in the sales pipeline
RED Conversa · Team

In-house internal chat and video conferencing, no extra subscription

The team chats, calls, and meets inside the platform — kept separate from customer service.

  • Team channels and private conversations with threads, mentions, reactions, and live presence
  • Internal data kept separate from customer service — the AI never accesses team chat
  • 1:1 voice and video calls between colleagues, with integrated history
  • Video conferencing on our own server, isolated per client: your room, your link, your brand
  • Recording with AI-generated meeting minutes: anyone who missed it gets a summary with action items
  • Waiting room, co-hosting, live streaming, breakout rooms, and question queue
RED Conversa — internal team chat with voice and video calls
RED Chat dialer for calling landlines and mobiles from the panel
Integrated Telephony

Call landlines and mobiles without leaving the screen

Softphone right in the browser: no separate app, no extension, no external dialer.

  • Outbound and inbound calls right from the service panel
  • Internal extension between agents
  • Call history linked to the contact: WhatsApp and voice on the same timeline
  • Area code applied automatically by the company's line — no dialing errors
  • Floating, draggable dialer widget with position saved per agent
Native apps

Your entire operation in your pocket — in a real app

A native app, not a website in disguise. The same platform, at the pace of people working out in the field.

  • Android app available now, with a native interface
  • iOS app in development, with the same codebase
  • Conversations, phone, RED Conversa, pipeline, tickets, reports, and settings
  • Salespeople reply from the field and the conversation continues in the panel, with the same history
AN
RED Chat for AndroidNative interface, real-time notifications
available
iOS
RED Chat for iPhoneSame codebase, same visual standard
in development
DS
Danilo — on a visitreplied to 3 conversations and moved 1 deal through the app
synced
Why RED Chat

What separates an inbox from an operation that sells

Native CRM integration, a clear criterion for what becomes an opportunity, and infrastructure taken seriously.

RED Chat + Bitrix24 integration

  • Service synced both ways, in real time
  • Replying from Bitrix automatically pauses the AI in RED Chat
  • No webhook to configure, no developer needed on your side
  • Official numbers registered in Bitrix

Smart Lead

A conversation only becomes a lead when the client shows genuine interest or asks for a proposal. No CRM clogged with "hi, how are you?".

Clean CRM, real opportunities.

High-level performance

Fast panel, quick clicks, and smooth navigation even in high-volume operations with long histories.

Built to scale with you.

Real security

  • Data encryption at rest
  • Encrypted backups, isolated per client, stored outside the production server
  • Firewall with default-deny policy and key-only administrative access
  • Video conferencing on our own infrastructure — meetings never pass through third parties
Do the math

Trade five tools for one

Every separate tool is another subscription, another login, another duplicate record, and another integration that breaks.

WhatsApp service platformsubscription 1
Helpdesk systemsubscription 2
Internal team chatsubscription 3
Video conferencingsubscription 4
Telephony / softphonesubscription 5
RED Chat One contract. One login. One single database. Service, AI, CRM, helpdesk, internal chat, video, and telephony on the same platform — with the client's entire history in one place.

Not counting the cost that never shows up on the invoice: the rework of keeping records in five systems, and the sales lost in the gaps between them.

One platform. Every channel. Real results.

More team
productivity
Better experience
for the customer
More organized
processes
More sales
and results
Frequently asked questions

What everyone asks before signing up

How long does implementation take?
Implementation is handled by the RED team, with support until your team is fully operating. Since the interface follows the standard WhatsApp layout, agent training is minimal — within a few days the operation is running in the panel.
Do I need to change my company's WhatsApp number?
No. You connect the numbers you already use. You can serve multiple numbers in the same panel and, if you want, add an official Meta number for campaigns and messages outside the 24-hour window.
Does it work with my Bitrix24?
Yes, and out of the box: the integration is two-way and real time. The WhatsApp conversation shows up in Bitrix, replies from Bitrix reach the client, and the AI pauses automatically when an operator takes over. No webhook to configure and no developer needed on your side.
Is the official Meta channel certified?
Yes. RED's account is approved in Meta's App Review with active status for WhatsApp Business permissions, sending via official templates with automatic retry on transient delivery failures.
What about security and my data?
Each client has an isolated database. Data is encrypted at rest, backups go out encrypted to storage separate from the production server, and administrative access is restricted to cryptographic keys. Video conferencing runs on RED's own infrastructure — nothing passes through third-party services.
Is there a mobile app?
Yes. The native Android app is already available and covers conversations, phone, RED Conversa, pipeline, tickets, and reports. The iOS app uses the same base and is in development.

Ready to bring service, sales, and support together in one place?

Talk to RED's sales team now and see RED Chat working on your own operation — with your numbers and your pipeline.

Chat with us on WhatsApp

Fast response, no commitment · (11) 2318-3550